Last updated: October 28, 2025 (Mountain Time)

We want you to know exactly how and when your order will arrive. This page covers shipping options, handling times, cutoffs, and what “business days” means. Questions or urgent changes? Call us (720-389-6719 ext. 1) or email support@swampfoxoptics.com during business hours.

What “Business Days” Means

Business days are Monday–Friday, excluding U.S. federal holidays. Our operations run from 9:00 am – 5:00 pm on Mountain Time (MT).

Order Processing & Handling

• Standard handling: 1 business day for most in-stock orders.
• Cutoff for same-day ship attempts: Orders paid before 12:00 PM MT on a business day may ship the same day (not guaranteed). Orders after the cutoff ship the next business day.
• Peak seasons (e.g., BFCM): Please allow +1–3 business days.

Delivery dates shown at checkout are estimates, not guarantees.

Shipping Methods

UPS® Ground (Existing)
• Typical transit: 1–5 business days depending on distance.
• Delivery days: Monday–Friday.
• Notes: Not available to PO Boxes or APO/FPO/DPO.

NEW: UPS® 2nd Day Air
• Transit speed: 2 business days from the ship date.
• Delivery days: Monday–Friday.
• Cutoff matters: Orders after 12:00 PM MT ship next business day.
Example: Order Friday 3:00 PM MT → Ships Monday → Estimated arrival Wednesday.
• Restrictions: Not for PO Boxes; some remote areas excluded.

NEW: USPS® Ground Advantage
• Typical transit: 2–5 business days for most U.S. addresses.
• Delivery days: Monday–Saturday (carrier-dependent).
• Great for: PO Boxes and APO/FPO/DPO addresses. Checkout automatically shows eligible options.
• Notes: Includes USPS tracking; timing may extend in rural/peak periods.

Address Types
• PO Boxes / APO/FPO/DPO: Checkout automatically routes eligible orders to USPS Ground Advantage.
• Address accuracy: Incorrect or incomplete addresses can delay delivery. Please confirm your address before placing your order on the checkout page.

Order Changes & Cancellations

If you need to change or cancel, please either call us (720-389-6719 ext. 1) or email support@swampfoxoptics.com immediately.
Once an order is packed and shipped, changes are not possible, including retroactively adding coupon codes.

Tracking & Delivery Issues
• Tracking: Emailed when a label is created; Please allow 24-48 for tracking to update through either UPS or USPS
• Marked “Delivered,” not received: Check common drop areas and with neighbors/household. Please wait 24 hours for late scans; if still missing, contact us.
• Damaged on arrival: Photograph packaging and product and notify us within 3 calendar days so we can advise next steps.
• Important: Resolution timelines and outcomes follow each carrier’s policies. Shipping fees aren’t refundable for carrier-caused delays because dates are estimates, not promises.

Holidays, Weather & Other Events
Severe weather, network issues, and holidays may delay shipments beyond the estimates shown at checkout.

Quick Examples
Example 1 – UPS 2nd Day Air (weekday):
Order Tue 10:45 AM MT → Ships Tue → Estimated arrival Thu.

Example 2 – UPS 2nd Day Air (after cutoff/weekend):
Order Fri 2:30 PM MT → Ships Mon → Estimated arrival Wed.

Example 3 – USPS Ground Advantage (PO Box):
Order Mon → Ships Tue → Typical delivery Thu–Sat (carrier-dependent).

Questions?

For fastest help on urgent address/order issues: call (720-389-6719 ext. 1) or email support@swampfoxoptics.com with your order number in the subject line.