Returns and exchanges are handled by our Returns Center, and the policy published there governs your return: read the full return policy. The Swampfox-specific terms below apply alongside it.

Your satisfaction is guaranteed. Returns and exchanges are governed by the same terms as our Limited Lifetime Warranty, the return-specific portions are summarized below.

30-Day Money-Back Satisfaction Guarantee

From the moment you receive your Swampfox product, you have a full 30 days to inspect it and make sure you are happy with it prior to putting it through extensive use. If you're not entirely satisfied with the quality or features within this period, and are having some buyer's remorse, we welcome your return for a full refund or an exchange for a product of equal value. For example, if you are to purchase an optic with auto brightness and decide you would prefer manual brightness, you have the 30-day window to make this exchange. Any returns or exchanges beyond this window apply strictly to defective products. If you purchase your optic from an alternative seller, we will not be able to provide a direct refund, but can provide an exchange for a product of equal value or provide a credit for use on our website, so long as the proof of purchase is provided.

All Swampfox Hot Deal and Open Box sales are final. Purchases do not qualify for our 30-Day Money-Back Satisfaction Guarantee and are not eligible for returns, exchanges, or refunds.

Returns Center Terms

These terms come from the Returns Center policy and apply to every return started there:

• Shipping charges are not refundable.
• Swampfox reserves the right to charge a restocking fee if an optic has been used and is not returned with all items from its packaging.
• Gift cards cannot be returned.
• If your order arrives damaged, reach out within 7 days of the delivery date.
• Approved refunds are processed within 5 to 7 working days after approval, back to the original payment method or to store credit.

Product Substitutions

Should your returned product be out of production, we reserve the right to substitute it with a similar product of equal value.

Product Trade Ins

Product trade-ins from older to newer generations are not permitted unless there is an official recall of the older generation product. If you are outside your 30-day window of purchasing a product, we will not be able to exchange it for a newer item. If your original generation product is proven to be defective, we will exchange it for the same item. If that product is no longer available we will provide a credit for you to purchase any alternate item you wish.

Shipping Returns

We will provide a shipping label for any RMA return product within 60 days of purchase. For RMA returns outside of the 60 days, you will be responsible for shipping the item back to Swampfox. Swampfox will cover all shipping of the exchanged item from Swampfox back to you within 1 year of purchase. After 1 year of purchase, you will also be responsible for all shipping costs for the exchange item back to you.

If you did not purchase your product directly from Swampfox, you will be responsible for shipping costs for RMA return unit and the replacement item sent back to you.